Event Setup

• What are the steps to start selling tickets OR registering attendees?

  • Populate your event page with information, images and videos

  • List your registration options

  • Design your e-Ticket & email confirmation

  • Start selling

• Can I design data capture forms, e-tickets and email confirmations?

  Yes, you can fully customise forms, tickets and confirmations.

• Can I add multiple users to manage my event?

  Yes, you can create an unlimited number of users and assign different levels of permissions and privileges to each user.

• Can I integrate my Google & Meta campaigns?

  Yes, you can track the performance of your campaigns via Google Analytics, Tags and Meta pixels. You also have the ability to create ticket categories that are only accessible via a link to help tracking sales from other channels.

• What are the types of reports I can export?

  Sajilni comes with a set of standard reports such as Attendee, Sales, Agents, Payment type and many more. You can also request custom reports.

• Can I set up seating charts and sell specific seats for events?

  Yes, we have a state-of-the-art seat planner which will allow you to design your floor plan and sell specific seats, sections or groups of seats.

Fees & Finances

• How much does Sajilni charge on ticket sales?

  6% including payment processing. We are also open to bespoke agreements which are a win-win. If you are planning a large event (1,000+ attendees), speak to our team about our sponsorship exchange programme.

• Who pays the Sajilni service & processing fee?

  As the organiser, you can set up ticket prices to either absorb fees or charge them to the ticket buyer.

• Can I track tickets sold and fees incurred on a real-time basis?

  Yes, our dashboard will give you access to real-time sales and analytics.

• Where do the ticket sales proceeds go?

  By default all sales proceeds go to the Sajilni holding account as per DET regulations. We also have a white label option where the funds can be directed to your bank account.

• When and how do I receive the ticket sales proceeds?

  Post event, we settle organisers within 14-21 days. Funds are transferred to your designated business account.

Day of the event

• Do we have to use Sajilni to manage registration related activities onsite?

  No. You can use the platform for online registration and export the data before the event to then manage onsite activities independently.

• How can we check-in ticket buyers OR registered attendees?

  You can check-in tickets by searching for order IDs, ticket buyer information or using a scanner. We can recommend what scanners and printers to use.

• Can I customize badges and print onsite?

  Yes. You can custom design badges and print onsite using Google chrome (Yes! No app downloads required). We recommend that you pre-print the badge stock with branding and common graphics, and only print personalised information onsite as it will make the badge collection considerably quicker.

• WHow do I source staff and equipment for my event?

  We can provide both staff and equipment. Alternatively, we can also recommend what equipment to purchase.

• What onsite registration services can Sajilni help with?

  • Event staffing - Registration, Ushers, Hostesses and General help

  • Registration equipment

  • Badge printing

  • Access control

  • Session management

  • Other supplies - Lanyards, Gifts and more

Data & Privacy

• Where is my Data stored?

  We use AWS infrastructure and can opt to store your data locally or internationally depending on your requirements.

• What Data security measures are in place?

  • SSL encryption

  • Password protected events

  • PCI compliant

• Is there a Data Protection Agreement?

  Our agreement comes with a standard Data Privacy and Confidentiality section. We can also have our legal team look at any additional agreements you wish to have in place.

• Does Sajilni sell my data?

  No. We do not sell or market to your database.

• Do I own my data?

  Yes. All event related data held on Sajilni belongs to the organiser unless Sajilni is a Co-organiser. We do not sell data or offer marketing services to any databases.

Additional related Qs

• I require event consultation services, can you help?

  Yes, we can help with all aspects of event permits, registration, ticketing and staffing. We can also help you connect with venues, agencies, audio/visual suppliers, talent agencies and more.

• Does Sajilni offer a mobile event app?

  Yes, please ask us for a demo if you’re interested.

• Can I sell tickets to a virtual event?

  Yes.

• Can I white label the Sajilni solution for my events?

  Yes, we offer a full white label option, please ask our team for more information.

• What Equipment is available for rent?

  • Laptops

  • Tablets

  • Monitors

  • Scanners (2D & Smart devices)

  • Printers (Laserjet & Label)

  • POS machines

  • Self registration kiosks

  • And lots more (Hint: Talk to our experts)

DET (Formerly DTCM + DED) - FAQs published by DET

• What is DET?

  DET is the principal authority for planning, supervising, developing and marketing Dubai’s business and tourism sectors. It is also responsible for licensing and classifying all types of businesses, including hotels, tour operators, travel agents & events.

• What is a DET permit and does it apply to my event?

  This permit is for venues and/or event organisers who wish to organise entertainment, sport, charity, religious or business events in Dubai. A permit is required for each event and an application should be submitted via the e-Permit portal.

• How do I apply for a DET permit?

  Only companies with a license to organise events can apply for an event permit. In some cases, the venue is allowed to obtain the permit as well.
  For all events you will need to provide the following minimum documents:

  • Brief description of the event in Arabic

  • NOC issued by the venue

  • Emirates IDs and/or passport copies of performers/speakers and the organiser

  • Some event may require additional documentation based on their nature

• Can I apply for a DET permit if I do not have a Dubai Trade License?

  No. Your venue may be able to apply for a permit if the event is not ticketed.

• How can I sell tickets after the DET permit is issued?

  You may sell tickets through any DET approved ticket seller. Sajilni is one of the first companies to become an approved ticket seller and an organiser.

• Do I have to obtain a permit for alcohol at the event venue?

  All events in Dubai serving alcohol need a separate Alcohol permit. You will need an NOC from the organiser (company who obtains your permit) to apply for an Alcohol Permit. Mostly the venue applies for this permit.